Privacy Policy
Last updated: 01 January 2026
TechCraft AI Sdn. Bhd. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our services, including communications sent via WhatsApp.
Information We Collect
We may collect and process the following personal information:
- Name, phone number, and email address
- Company name and business information
- Order ID, invoice, and payment information
- Service-related information
- Communication history related to customer support or transactions
We only collect personal data that is necessary for business operations and service delivery.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
WhatsApp Business Communications
We use WhatsApp Business Platform (Cloud API) to send transactional messages to customers in Malaysia. These messages may include:
Consent
Customers receive WhatsApp messages only after providing explicit consent during:
- Order placement
- Service registration
- Written or digital acknowledgment
Opt-Out
You may opt out of WhatsApp communications at any time by contacting us directly.
How We Use Your Information
Personal data is used strictly for:
- Fulfilling transactions and service delivery
- Delivery and service status updates
- Providing customer support
- Sending operational and service-related notifications
- Improving our services and user experience
- Meeting necessary legal and regulatory requirements
Data Protection
We take reasonable technical and organizational measures to protect personal data:
Your Rights
Under applicable Malaysian data protection laws, you have the right to:
Requests can be made using the contact details provided below.
Data Retention
Personal data is retained only for as long as necessary to fulfill business and legal obligations. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us: